Refund Policy

This Refund Policy governs all purchases made on Golex, a product of Snaplyn, accessible at axikora.me/golex. This policy applies to all users worldwide who purchase any paid product or feature on the Golex platform.

Golex currently offers Golex Pro — a premium subscription that unlocks exclusive features for subscribers. Payments are processed securely through Cashfree Payments, our third-party payment gateway.

By initiating and completing any payment on Golex, you acknowledge that you have read, understood, and agreed to this Refund Policy in its entirety. If you do not agree with these terms, you must not make any purchase.

When you purchase Golex Pro, you are purchasing a digital subscription that grants immediate access to a set of premium features on the Golex platform for a defined period. Because access is delivered digitally and instantly upon payment confirmation, the nature of this product makes it non-returnable.

Golex Pro includes, but is not limited to, the following benefits at the time of purchase:

All purchases on Golex are strictly non-refundable. Once a payment has been successfully processed, no refund, partial refund, credit, or exchange will be issued under any circumstances.

This policy applies to, but is not limited to, the following situations:

• Change of mind: You decided you no longer want Golex Pro after purchasing it.
• Unused subscription time: You did not use your Pro features for part or all of your subscription period.
• Dissatisfaction with features: You are unhappy with what Golex Pro includes or how it works.
• Account suspension or ban: Your account was suspended, muted, or banned by the Golex moderation team due to a violation of our Terms of Service or Community Guidelines. No Pro time will be refunded in this case.
• Forgotten purchase: You forgot about an active subscription or did not realise you were being charged.
• Technical issues on your end: Inability to access features due to your device, browser, internet connection, or other factors outside of Golex's control.
• Feature changes: A Pro feature was updated, modified, or removed after your purchase.
• Early account deletion: You chose to delete your Golex account before your Pro subscription expired.

We understand that accidental purchases can happen. However, because Golex Pro access is delivered instantly and digitally upon payment confirmation, we are unable to reverse or refund any completed transaction — including those claimed to be accidental.

To prevent unintentional purchases, Golex takes the following precautions:

• The full pricing and subscription duration are clearly displayed on the purchase screen before any payment is initiated.
• You must actively confirm the purchase by proceeding through the Cashfree payment flow — there is no automatic or one-click billing.
• A payment confirmation screen is shown after a successful transaction.

If you believe you have encountered a technical error during the payment process (e.g. you were charged but did not receive Pro access), contact us at support@axikora.me with your payment reference ID and we will investigate. This is not a refund request — it is a technical support request, and the outcome will be correction of access, not a monetary refund.

Golex Pro is currently sold as a one-time fixed-term subscription (not an auto-renewing subscription). This means:

• You are charged once for a defined subscription period (e.g. 1 month, 3 months, or 1 year).
• There is no automatic renewal — you will not be charged again unless you manually choose to renew.
• At the end of your subscription period, your Pro status and all associated Pro features will automatically expire.
• After expiry, your account reverts to the standard free tier. Your data and account remain intact.

Since subscriptions do not auto-renew, there is nothing to "cancel." Your Pro access simply ends when the period you paid for comes to an end. No prorated refund is available if you stop using the app before your subscription expires.

A chargeback is when you ask your bank or card provider to reverse a transaction that has already been completed. Filing a chargeback against a legitimate Golex purchase is a violation of our Terms of Service.

If you file a chargeback for a Golex Pro purchase:

• Your Golex Pro access will be immediately revoked pending investigation.
• Your account may be permanently suspended at our sole discretion.
• We reserve the right to dispute the chargeback with our payment processor and provide evidence of the purchase and service delivery.
• Any outstanding balance or chargeback fees incurred by Snaplyn as a result of your dispute may be pursued through appropriate legal channels.

We process all payments through Cashfree Payments, a licensed payment aggregator. If you believe an unauthorised transaction occurred on your account, please contact your bank immediately and reach out to us simultaneously at support@axikora.me.

Golex is provided on an "as is" and "as available" basis. While we strive to maintain high uptime and a smooth experience, we do not guarantee uninterrupted access to the platform or to any specific Pro feature at all times.

The following are not grounds for a refund:

• Planned or unplanned maintenance: Temporary downtime for maintenance, bug fixes, or infrastructure updates.
• Feature outages: Temporary unavailability of a specific Pro feature due to bugs or system issues.
• Force majeure events: Outages caused by circumstances beyond our reasonable control, including but not limited to internet infrastructure failures, natural disasters, or third-party service disruptions (e.g. Firebase, Cashfree).
• Discontinuation of features: If a specific Pro feature is permanently removed from the platform.

In the event of a significant, extended platform outage (exceeding 72 consecutive hours) that renders Golex Pro features completely inaccessible, Snaplyn may, at its sole and absolute discretion, choose to extend affected subscriptions. This is not guaranteed and does not constitute a precedent for future incidents.

Snaplyn reserves the right to update or modify this Refund Policy at any time. When we make material changes, we will:

• Update the "Effective" date displayed at the top of this page.
• Post an in-app notification to all users via the Golex notification system.
• For changes that meaningfully affect your rights as a paying customer, send an email notice to your registered address where possible.

Continued use of Golex or purchase of any paid features after an updated Refund Policy takes effect constitutes your acceptance of the revised terms. It is your responsibility to review this policy before making any purchase.

While we do not process refunds, we are always here to help with genuine technical issues, payment errors, or questions about your subscription. We respond to all support enquiries within 48 hours.

Before reaching out, please have the following ready to help us assist you faster:

• Your registered Golex username or email address.
• Your Cashfree payment reference / order ID (found in your payment confirmation email).
• A clear description of your issue.